It can happen on occasion that you receive an overbooking. SmartHOTEL can help you in specific ways with resolving the situation.
Yes, we will help you figure out how the overbooking happened by checking the logs and finding the reason of the overbooking. We will inform you about the cause and how you can prevent it from happening again. If we are facing technical issues, we will keep you up to date about the resolution.
We do not contact the guests, this is something you will have to do yourself. We have various reasons for this, but it is mainly because you have the most expertise of your hotel and its surroundings.
You have an incorrect reservation? Please send us the needed information via this form and we will come back to you as soon as possible.