SmartHOTEL Helpguide
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Your Reservations
Smart Payments
Log In
Dashboard
Payments
Email Templates
Policies
Adyen Payment Platform
Your Rates, Availability and Restrictions
General information
Managing your inventory
Your room & rate categories
Checking your Log history
All about Bed Type Management
Your Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
Your SmartHOTEL account
User Account
SmartHOTEL Dictionary
Smart Booking Engine
Bookings
Rooms
Rates
Packages
Promo codes
Corporate module
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Back to home
SmartHOTEL Helpguide
Your Reservations
Smart Payments
Log In
Dashboard
Payments
Email Templates
Policies
Adyen Payment Platform
Your Rates, Availability and Restrictions
General information
Managing your inventory
Your room & rate categories
Checking your Log history
All about Bed Type Management
Your Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
Your SmartHOTEL account
User Account
SmartHOTEL Dictionary
Smart Booking Engine
Bookings
Rooms
Rates
Packages
Promo codes
Corporate module
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Your Reservations
Managing your reservations
My reservation is not delivered, can SmartHOTEL assist?
I have a reservation delivery error, what does it mean? (only when connected with OHDCS)
Why am I seeing different timestamps on my bookings?
Why am I receiving (no) reservations by email from Booking.com?
Where can I find an overview of my reservations?
Why are reservation details showing as A****** B******?
I can't find the reservations I received prior to going live with the channel manager
Where can I print a reservation?
What is a reservation global comment?
See more
Retrieving Credit Card details
How can I retrieve Credit Card details from a reservation?
I didn't receive a verification code from the Vault
Can I easily save the Credit Card details?
Can SmartHOTEL recover lost credit card details?
Until when can I check the credit card details?
I am unable to see the Credit Card details on the reservation
See more
Handling changes & cancellations
Can I cancel a reservation in the Extranet?
I received a reservation with no Guest data or saying ''The original booking could not be found'', why is this?
Can I make changes to a reservation in the Extranet?
What happens to my inventory when a room is cancelled?
Dealing with incorrect reservations & no-shows
What should I do if I have an overbooking
What should I do if I have an incorrect reservation?
How do I resubmit failed reservations?
Booking.com: Invalid Credit Cards & No Shows
