SmartHOTEL Helpguide
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Your Reservations
Your Rates, Availability and Restrictions
General information
Managing your inventory
Your room & rate categories
Checking your Log history
All about Bed Type Management
Your Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
Your SmartHOTEL account
User Account
SmartHOTEL Dictionary
Smart Booking Engine
Bookings
Rooms
Rates
Packages
Promo codes
Corporate module
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
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SmartHOTEL Helpguide
Your Reservations
Your Rates, Availability and Restrictions
General information
Managing your inventory
Your room & rate categories
Checking your Log history
All about Bed Type Management
Your Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
Your SmartHOTEL account
User Account
SmartHOTEL Dictionary
Smart Booking Engine
Bookings
Rooms
Rates
Packages
Promo codes
Corporate module
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Your Reservations
Managing your reservations
I have a reservation delivery error, what does it mean? (myfidelio)
Why am I seeing different timestamps on my bookings?
Why am I receiving (no) reservations by email from Booking.com?
Where can I find an overview of my reservations?
Why are reservation details showing as A****** B******?
I can't find the reservations I received prior to going live with the channel manager
Where can I print a reservation?
What is a reservation global comment?
See more
Retrieving Credit Card details
I didn't receive a verification code from the Vault
How can I retrieve Credit Card details from a reservation?
Can I easily save the Credit Card details?
Can SmartHOTEL recover lost credit card details?
Until when can I check the credit card details?
I am unable to see the Credit Card details on the reservation
See more
Handling changes & cancellations
Can I cancel a reservation in the Extranet?
I received a reservation with no Guest data or saying ''The original booking could not be found'', why is this?
Can I make changes to a reservation in the Extranet?
What happens to my inventory when a room is cancelled?
Dealing with incorrect reservations & no-shows
Can SmartHOTEL help me with an overbooking?
What should I do if I have an overbooking?
How do I resubmit failed reservations?
Booking.com: Invalid Credit Cards & No Shows
