SmartHOTEL Helpguide
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Your Reservations
Your Rates, Availability and Restrictions
General information
Managing your inventory
Your room & rate categories
Checking your Log history
All about Bed Type Management
Your Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
Your SmartHOTEL account
User Account
SmartHOTEL Dictionary
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
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SmartHOTEL Helpguide
Your Reservations
Your Rates, Availability and Restrictions
General information
Managing your inventory
Your room & rate categories
Checking your Log history
All about Bed Type Management
Your Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
Your SmartHOTEL account
User Account
SmartHOTEL Dictionary
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Your Reservations
Managing your reservations
I have a reservation delivery error, what does it mean? (myfidelio)
Why am I seeing different timestamps on my bookings?
Why am I receiving (no) reservations by email from Booking.com?
Where can I find an overview of my reservations?
Why are reservation details showing as A****** B******?
I can't find the reservations I received prior to going live with the channel manager
Where can I print a reservation?
What is a reservation global comment?
See more
Retrieving Credit Card details
I didn't receive a verification code from the Vault
How can I retrieve Credit Card details from a reservation?
Can I easily save the Credit Card details?
Can SmartHOTEL recover lost credit card details?
Until when can I check the credit card details?
I am unable to see the Credit Card details on the reservation
See more
Handling changes & cancellations
Can I cancel a reservation in the Extranet?
I received a reservation with no Guest data or saying ''The original booking could not be found'', why is this?
Can I make changes to a reservation in the Extranet?
What happens to my inventory when a room is cancelled?
Dealing with incorrect reservations & no-shows
Can SmartHOTEL help me with an overbooking?
What should I do if I have an overbooking?
How do I resubmit failed reservations?
Booking.com: Invalid Credit Cards & No Shows
