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SmartHOTEL Helpguide
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Your Reservations
  • Your Rates, Availability and Restrictions
    • General information
    • Managing your inventory
    • Your room & rate categories
    • Checking your Log history
    • All about Bed Type Management
  • Your Reservations
    • Managing your reservations
    • Retrieving Credit Card details
    • Handling changes & cancellations
    • Dealing with incorrect reservations & no-shows
  • Your Connections
    • About your Online Distribution Mix
    • Connectivity Partners & Integrations
  • Your SmartHOTEL account
    • User Account
  • SmartHOTEL Dictionary
  • Contacting Us
    • Emergency line
    • Contact SmartHOTEL
    • Outage communication
      Back to home
      1. SmartHOTEL Helpguide
      2. Your Reservations
      • Your Rates, Availability and Restrictions
        • General information
        • Managing your inventory
        • Your room & rate categories
        • Checking your Log history
        • All about Bed Type Management
      • Your Reservations
        • Managing your reservations
        • Retrieving Credit Card details
        • Handling changes & cancellations
        • Dealing with incorrect reservations & no-shows
      • Your Connections
        • About your Online Distribution Mix
        • Connectivity Partners & Integrations
      • Your SmartHOTEL account
        • User Account
      • SmartHOTEL Dictionary
      • Contacting Us
        • Emergency line
        • Contact SmartHOTEL
        • Outage communication

      Your Reservations

      Managing your reservations

      • I have a reservation delivery error, what does it mean? (myfidelio)
      • Why am I seeing different timestamps on my bookings?
      • Why am I receiving (no) reservations by email from Booking.com?
      • Where can I find an overview of my reservations?
      • Why are reservation details showing as A****** B******?
      • I can't find the reservations I received prior to going live with the channel manager
      • Where can I print a reservation?
      • What is a reservation global comment?
      See more

      Retrieving Credit Card details

      • I didn't receive a verification code from the Vault
      • How can I retrieve Credit Card details from a reservation?
      • Can I easily save the Credit Card details?
      • Can SmartHOTEL recover lost credit card details?
      • Until when can I check the credit card details?
      • I am unable to see the Credit Card details on the reservation
      See more

      Handling changes & cancellations

      • Can I cancel a reservation in the Extranet?
      • I received a reservation with no Guest data or saying ''The original booking could not be found'', why is this?
      • Can I make changes to a reservation in the Extranet?
      • What happens to my inventory when a room is cancelled?

      Dealing with incorrect reservations & no-shows

      • Can SmartHOTEL help me with an overbooking?
      • What should I do if I have an overbooking?
      • How do I resubmit failed reservations?
      • Booking.com: Invalid Credit Cards & No Shows
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