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Add a New Room Rate and Assign It to a Room Type in Siteminder Channel Manager

This article explains how to manage your rates in your Siteminder Channel Manager

Create a room rate

You can create room rates when creating a new rate plan, or after the rate plan is created by assigning room types one at a time or in bulk.

To add a new singular room rate:

  1. Go to Rooms and rates > Rate plans.

  2. Click on a rate plan and click Assign room type.

  3. Configure the settings for the room rate, then click Save.

Create multiple room rates

To create multiple room rates at once:

  1. Go to Rooms and rates > Rate plans.

  2. Click on a rate plan and click Assign multiple room types.​

  3. If this is the first time you are assigning room types to this rate plan, enter the Full rate (for example, your rack rate), Included occupancy, and Extra adult rate, and Extra child rate, then click Next.​

  4. Review your room types and details, then click Assign room types.

  5. Once the room rates are created, you can edit them to configure any extra settings, such as overrides.

 

Room rate settings

Set up the following settings for your room rate (Rooms and rates > Rate plans > create or edit a room rate):

 

General Information

  • Room type: the room type the rate plan is assigned to.

  • Description: this is shown on your direct booking engine and is also sent to some booking channels (if supported)

Occupancy and Restrictions

  • Included occupancy, Stop sell, Maximum occupancy, Release period (advance purchase restrictions), Minimum/Maximum length of stay, Inclusions (Breakfast, Lunch, or Dinner)

Pricing Details

Rate Setup

  • Override rate plan pricing: you can override the rate plan’s pricing, however it is simpler to manage these overrides at the rate plan level rather than at the room rate level

  • Minimum rate: the lowest price that can be set for this room rate

  • Daily rates — choose between Manually input daily rates (manually enter the Full rate, for example your rack rate) or choose Derive daily rates (derive rates from another room rate. The price of the room rate will be automatically adjusted based on the price for the linked room rate)

Extra Rates/Discounts

  • Extra adult/child rate, charged per night

  • Single guest discount — add a discount for single guests when the included occupancy is two or more. Select either a specific amount or a percentage discount and enter the value

 

Update a room rate

To update an existing room rate:

  1. Go to Rooms and rates > Room types.

  2. Click on the room rate you want to modify.

  3. Make the changes.

  4. Click Save.

Delete a room rate

Before deleting a room rate, unmap it from all channels to prevent sync issues. Check for any upcoming reservations using this rate. Consider temporarily closing the rate instead of deleting if you might need it again.

 

To delete a room rate:

  1. Go to Rooms and rates > Rate plans.

  2. Click on the room rate you want to remove.

  3. Click Delete.

  4. Review the warning message.

  5. Click Delete again to confirm.

     

    Important to know before deleting room rates

    • Deleting a room rate cannot be undone

    • Deleting a room rate will also delete all associated mapped channel rates and stop inventory updates from being sent to the channels. However, it will not delete the room rates on your channels or in your PMS/RMS/CRS. You will need to manually remove any room rates you no longer wish to sell directly via the channel or your connected system

    • If there are still reservations for this room rate through your direct booking engine that have not yet checked out, it won't be possible to delete the room rate. You might want to first suspend the direct booking rate until all the reservations on it have checked out. Once that's done, you can delete the room rate

Mapping a Room Rate to a Channel

For details on mapping a room rate to your PMS or an external channel, refer to the article Map Your Rates to Your PMS or Channel. This guide provides instructions on how to properly sync your rates across all systems.

Questions?

If you have any questions or need assistance with adding, modifying, or deleting room rates, please contact our support team by emailing support@smarthotel.nl. Make sure to mention that it concerns the SiteMinder Channel Manager.