Managing Room Types in SiteMinder Channel Manager

How to add, edit, or delete room types in your SiteMinder platform.

About room types

Set up and manage your room types in Rooms and Rates > Room types.

Room types represent the categories of accommodation you sell. For example: hotel rooms, apartments, cabins, villas, dormitory rooms, holiday homes, and so on.

💡 Note: Availability is set at the room type level and applies to all associated room rates.

Room type details and settings also apply across all linked room rates.

Create a room type

To add/create a new room type in your SiteMinder platform:

Go to Rooms and rates > Room types.
Click Add room type.
Configure the settings (category, room name, and bed types, occupancy, features and media, etc.) for the room type.

💡 You'll need to create matching room types in your connected channels and systems (PMS/RMS/CRS).

Room type settings

General information

Room category — select from the drop-down, for example “Apartment” or “Double”. This is not shown to guests.
Room type name — select based on your chosen category, for example “Business Double Room”. Guests will see this name on supported channels. Translates automatically on your booking engine.
Internal room type name — add a code for internal reference, for example, use an acronym or code.
Description for guest — minimum 75 characters. Guests will see this description on your booking engine supported channels.
Number of rooms of this type — enter number of rooms of this type. This does not impact availability.

Occupancy settings

Maximum occupancy — total people allowed in this room type.
Maximum adults — maximum number of adults allowed.
Maximum children — maximum number of children allowed.
Maximum infants — maximum number of infants allowed.

💡 Note: Set age ranges for infants and children for your booking engine in Direct booking > Configuration > Guest display options > Occupancy age settings. For connected channels (OTAs), set these age ranges directly in their extranet or contact the channel.

Update a room type

Change room settings such as features and room name at any time. To update/edit an existing room type:

Go to Rooms and rates > Room types.
Click the ellipsis button (three dots button) for the room type.
Select Edit room type.
Make your changes then click Save.

Delete a room type

To delete/remove a room type from your platform:

Go to Rooms and rates > Room types.
Click the ellipsis button (three dots button) for the room type you want to delete.
Select Delete room type.
Click Delete to confirm.

⚠️ Important before deleting a room type:

Deleting a room type is permanent and cannot be reversed.
All associated room rates and mapped channel rates will be deleted from your SiteMinder platform.
The room type and associated rates will not be automatically deleted from connected channels. You will need to log into the channel's extranet and delete the room type and associated rates from the channel.
The room type and associated rates will not be automatically deleted from connected systems (PMS/RMS/CRS). You will need to remove these room types manually from each system.

4. How to Add a New Room Rate

For detailed instructions on adding a new room rate and assigning it to a room type, refer to the article Add a New Room Rate and Assign It to a Room Type.

Questions?

If you have any questions or need further assistance with adding or managing room types, please contact our support team at support@smarthotel.nl. Be sure to mention that your inquiry is regarding the SiteMinder Channel Manager.