Restarting my terminal to solve issues

Should you have an issue with your terminal then please try the following steps;

1. Restart terminal
2. Still issues? Take out the battery for 30 seconds
3. Still issues? Do a hardware test on the terminal

Terminal Replacement Program

If your terminals are covered in the Terminal Replacement Program (TRS), we can order a new terminal for you if the fault is covered by the TRS. 

To request a replacement terminal, please send an email to support@smarthotel.nl with the following information:

• A photo of the terminal serial number.
  
  The serial number can be found at the back of the terminal next to the barcode. 
  
  
• If the terminal can still be turned on:
  
  • A photo of the hardware test results
  • A short video of what goes wrong when you try to make a payment.