It can happen on occasion that you receive an overbooking. SmartHOTEL can help you in specific ways with resolving the situation.
We are sorry to hear you have an incorrect reservation. However, we do need some additional information to do some research, would you please be so kind to fill in this form? This way, we can help you find the cause of the incorrect reservation.
Can't wait for a reply from the support team? You can also check the logs to find out yourself what happened.