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Hotel Accounting Reconciliation Guide

This guide provides a structured approach for hotel accounting teams to reconcile payments processed through Smarthotel, Adyen, and related systems. By following the steps below, you can ensure accurate financial reporting, streamlined workflows, and full visibility into payment flows.

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1. Daily / Operational Tracking
 

  • Reports in OPS 
    Use OPS reports to validate daily transactions (payments, refunds, and adjustments) against your PMS postings. 
  • Flag discrepancies such as failed transactions, duplicates, or timing mismatches. 

Purpose: Establish what should have happened each day. 

2. Monthly Settlement Overview 

  • Identify and track payment fees, chargebacks, or withheld amounts. 
  • Ensure fees are correctly posted under payment processing expenses in your P&L. 

Purpose: Confirm what was processed and what it cost

3. Reserves & Adjustments

  • Track reserve movements monthly. 
  • Record adjustments clearly in your accounting. 

Purpose: Ensure reserves are transparently monitored and accounted for. 

4. Cash Flow Matching

  • Track timing differences (e.g., weekend or holiday delays). 
  • Confirm that all funds processed are received. 
  • Bank Account Reconciliation 
    Final verification step: ensure general ledger postings align with bank statements. 

Purpose: Confirm what was actually received in cash flow. 

5. Reconciliation Workflow 

  1. Daily → OPS Reports vs. PMS postings (transaction-level). 
  2. Monthly → OPS totals vs. Adyen Monthly Statement (settlement-level). 
  3. Monthly → Adyen Statement vs. Smartpayment Invoice (fees & costs). 
  4. Ongoing → Track Adyen Reserve & Adjustments (balance sheet). 
  5. Weekly/Monthly → Balance Transfers vs. Bank account (cash flow). 

Key Takeaways 

  • OPS reports define what should have occurred. 
  • Adyen statements confirm what was processed. 
  • Smartpayment invoices clarify fees and costs. 
  • Balance transfers and bank statements confirm final receipt of funds. 
  • Reserves must be monitored as part of risk and liquidity management.