USER GUIDE FOR V210 TERMINALS

A handy guide to understand your terminal better

Key	Name
	Cancel
	Clear
	Confirm

Good to know:

• Leave the terminal on at all times, this way it will automatically update when needed (this happens mostly during the night)
• Terminals can be used as stand-alone, or integrated. Please contact SmartHotel to discuss the options that are applicable for you
• Your passcode for the terminal you have received from SmartHotel. In case you have misplaced them, feel free to contact us.
• In order to change the thermos-rolls, please carefully open the container with fingers placed on both sides. You do not need to use a lot of force. You must order the thermal rolls yourself. The correct dimensions are 57x40x12 and 48 grams. Of course you can also order these via SmartHOTEL.

Insert the receipt paper roll

Pull up the latch of the paper compartment and swing the cover downwards.
Insert the paper roll making sure the paper sticks out a bit.
Close the cover of the paper roll compartment.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform.

Connect to Wi-Fi

1. On the terminal display, select Configure network.
2. Select Wi-Fi.
3. Turn on the Wi-Fi toggle switch.
4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
6. Select the check mark to confirm.
   The terminal sets the network as default automatically, and connects to it.
   You'll now see a Wi-Fi icon at the top of the display.

After the terminal is boarded

If you need to change Wi-Fi usage after the terminal is boarded:

1. Select Settings > Network.
2. Enter your passcode.
3. Select Wi-Fi. You can now:
   • Turn Wi-Fi on or off using the Wi-Fi toggle switch.
   • Change IP settings.
   • Add another network as described above.

Cellular failover

Your V210 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails.

Test the payments platform connection

Payments are processed on the Adyen payments platform. To test the connection with that platform:

1. Select Settings > Diagnostics > PSP connection.

  2.   Check if the Status is Successful.
You can also View results and check if all items have a green check mark .

Don't worry if Receiving data has a red cross  and the result is No Error; the terminal successfully connected with our platform.

Payment terminal menus

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

Menu/Button	Description	Passcode
Settings	Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal. Network: enable and configure network connections. Software: view and update the software version. Configuration: view, update, or remove the configuration version. Diagnostics: run network connection tests or send us a diagnostic report. Power: restart or power off the terminal.	No passcode required: Device info Diagnostics Admin & Settings passcode: Configuration Network Software Power
Transactions	Totals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report. History: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction. Normal payment: start a normal payment when used as a standalone terminal. The special payments menu when used as a standalone terminal: Refund, Manual key entry, MOTO payment, MOTO refund, Bypass PIN, Bypass AID prio, Cashback.	Transactions  passcode required: History Totals Normal payment Special payments menu Refunds passcode required: Refund MOTO refund
Payment	Start a normal payment when used as a standalone terminal.	No passcode required.

You have received the passcode from SmartHotel.

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.
When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.

Turn on the terminal:

• Connect the terminal to a power supply.
  or
• Press and hold the Confirm key until the display turns on. The battery charge level needs to be high enough for the terminal to turn on.

During startup the display turns on and off a few times.

Turn off the terminal:

1. Go to Settings and select Power.
2. Enter your passcode.
3. Select Power off and confirm.
   You can also press and hold the Cancel key until (after 5 - 20 seconds) the display turns off.

View, print, and reset totals

The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.

1. Go to the Transactions menu.
2. Enter the Transactions menu passcode.
3. Under History, you can get the details of past transactions.
4. Under Totals, you can:
   • View the Totals report for the period shown at the top of the report. It also shows the totals per card scheme used.
   • Print the Totals report.
     (Optional) To reset the counter after printing the (day or shift) totals, select Yes at the Reset totals? prompt.
   • Select Reset to start a new reporting period. The totals from the previous period are no longer shown.
   • Access the report from the previous reporting period.

Reprint transaction receipt

To print another copy of the shopper or merchant receipt for a specific transaction:

1. Go to the Transactions menu.
2. Select History.
3. Select the transaction that you want to reprint a receipt for.
4. Select the printer icon.
5. Select Shopper receipt or Merchant receipt.
   The terminal prints the selected receipt.

Standalone solution

If you will be using the payment terminal as a standalone terminal, transactions are not initiated from a POS system. Instead, you start transactions from the terminal itself.

Refer to Standalone terminals for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment. 

For more information, please contact SmartHotel via support@smarthotel.nl