Siteminder Channel Manager
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      3. Siteminder Channel Manager

      How to Map and Manage Room Rates in SiteMinder Channel Manager

      This guide will explain how to map your room rates to a PMS, channels, and multiple rates, as well as how to disconnect and enable mapped rates in the SiteMinder Channel Manager.

      Topics Covered:

      1. Map your rate to a PMS
      2. Map your rate to a channel
      3. Map your rate to multiple rates of a channel
      4. Disconnect your rate from a channel
      5. Enable mapped rates with status "Updates Disabled"

      Important Note:

      Before you start mapping a rate to a channel, ensure that the rate is already added in:

      1. The extranet of the channel.
      2. Your Property Management System (PMS), if applicable.

      1. Map Your Rate to a PMS

      If you do not have a PMS connection, you can skip to the next section, "Map Your Rate to a Channel." If you do have a PMS, you must map the rate to your PMS before mapping it to a channel.

      Steps to map a rate to a PMS:

      1. Navigate to the PMS section (e.g., Mancloud) and select Rooms & Rates.
      2. Ensure you check the box to show unmapped rates if you’ve added new rates.
      3. Click on Map to [PMS name] and enter the required codes:
        • Room Code and Inventory Code: These should be the same.
        • Rate Code: This can be different from the room and inventory codes.
      4. After entering the codes, click Save.
      5. Contact your PMS provider to ensure these codes are added to their system, and ask them to send updates with the latest rates, restrictions, and availability.

      2. Map Your Rate to a Channel

      Once your rate is ready in both the PMS and the channel, you can map the rate to the channel:

      1. Go to the Channels section in the menu and select the name of the channel (e.g., Hoteliers.com).
      2. Click Configure and ensure that unmapped rates are visible by checking the "Unmapped" box.
      3. Click Map to [Channel Name] and select the rate from the channel’s rate list.
      4. Under Continue updating channel, select Yes and click Save.
      5. The rate is now successfully mapped, and updates will be sent from the channel manager to the channel.

      Please Note:

      • The room rate pricing in the inventory grid will be applied to each channel by default.
      • Restrictions are not automatically set when connecting a room rate to a new channel, so ensure these are updated either through the PMS or manually.

      3. Map Your Rate to Multiple Rates of a Channel

      In some cases, a single rate in your channel manager may need to be mapped to multiple rates from the same channel. This is common with channels like Expedia or when using special packages or corporate rates.

      Steps:

      1. Navigate to the Channels section and select the relevant channel (e.g., Hoteliers.com).
      2. Click Configure and choose the Channel Manager Room Rate that needs to be mapped.
      3. Click Map to [Channel Name] and select the appropriate rate.
      4. Under Continue updating channel, select Yes and click Save.

      Repeat these steps for each additional rate you need to map to the same channel manager rate.

      4. Disconnect Your Rate from a Channel

      When disconnecting a rate from a channel:

      • The rate will no longer be mapped, and the channel will stop receiving updates for that rate.
      • Disconnecting the rate in the channel manager will not delete it from the channel’s extranet. This needs to be done manually.

      Steps to disconnect a rate:

      1. Go to the Channels section in the menu and select the channel (e.g., Hoteliers.com).
      2. Click Configure and select the rate you wish to disconnect.
      3. Click Disconnect from Channel, and confirm the action in the pop-up window.

      5. Enable Mapped Rates with Status "Updates Disabled"

      Sometimes, when updates are sent to a channel, the channel may reject the update, causing the rate to be flagged as "Updates Disabled." You will receive an email notification when this happens.

      To enable the updates again:

      1. Go to the Channels section and look for the channel where the rate is disabled.
      2. Click Configure and select the rate with the status "Updates Disabled."
      3. Review the red error message to understand why the updates were disabled. Fix the issue if applicable.
      4. Once the issue is resolved, set Continue updating channel to Yes and click Save.
      5. The latest update will now be sent to the channel.

      Questions?

      If you have any questions about mapping rates to your PMS or a channel, please contact our support team by emailing support@smarthotel.nl. Be sure to mention that your inquiry is regarding the SiteMinder Channel Manager.