SmartHOTEL Helpguide
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Smart Payments
Smart Payments
Frequently asked question
Latest releases
Log In
Dashboard
Payments
Virtual Cards
Email Templates
Policies
Smart Payment Terminals
Adyen Payment Platform
Invoices
Reports
SmartIBE
Latest Releases
Frequently asked questions
IBE setup
IBE Rooms, Rates & Packages
IBE Promotions and Corporate Rates
Reservations
Email templates
Availability
Smart Payments for IBE
Your SmartHOTEL account
User Account
Channel Manager Rates, Availability and Restrictions
General information
Managing your Rates & Availability
Your room & rate categories
Checking your Log history
All about Bed Type Management
Channel Manager Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
SmartHOTEL Dictionary
Hotel Website
CMS SmartHOTEL editor (NEW)
CMS hotelsitemanager.com (websites live before September 2024 via Hoteliers.com)
FAQ
Tips
Hosting Domain Hotel Website
Email Setup
Hoteliers.com Support Centre
Frequently asked questions
Booking module
Corporate Module
Siteminder Channel Manager
GDS
Frequently asked question
General information
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Back to home
SmartHOTEL Helpguide
Smart Payments
Smart Payments
Frequently asked question
Latest releases
Log In
Dashboard
Payments
Virtual Cards
Email Templates
Policies
Smart Payment Terminals
Adyen Payment Platform
Invoices
Reports
SmartIBE
Latest Releases
Frequently asked questions
IBE setup
IBE Rooms, Rates & Packages
IBE Promotions and Corporate Rates
Reservations
Email templates
Availability
Smart Payments for IBE
Your SmartHOTEL account
User Account
Channel Manager Rates, Availability and Restrictions
General information
Managing your Rates & Availability
Your room & rate categories
Checking your Log history
All about Bed Type Management
Channel Manager Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
SmartHOTEL Dictionary
Hotel Website
CMS SmartHOTEL editor (NEW)
CMS hotelsitemanager.com (websites live before September 2024 via Hoteliers.com)
FAQ
Tips
Hosting Domain Hotel Website
Email Setup
Hoteliers.com Support Centre
Frequently asked questions
Booking module
Corporate Module
Siteminder Channel Manager
GDS
Frequently asked question
General information
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Smart Payments
Online Payment Studio - a quick tour
How does Smart Payments work?
Balance Transfers on a Settlement Report
Frequently asked question
How do I login to the Online Payment Studio
Reports in the Online Payment Studio (OPS)
Set up American Express with Adyen
Why are my deposit funds not reconciled yet?
How do I refund a payment?
See more
Latest releases
Smart Payments - What's new
Log In
How do I set up 2-factor Authentication?
Can I see my Payment Users
Dashboard
Online Payment Studio Dashboard overview
Payments
Payments Overview
Payment Details
New Payment - Reservation Payment Links
Can I send an attachment with my Payment Link
Automatic Payment Links
Quick Payment Links
Can I update the payment link amount?
Can I extend an expired Payment Link?
Can I cancel a Payment Link?
What happens if a booking is modified?
What happens to the payment link if a booking is cancelled?
See more
Virtual Cards
How do Virtual Cards work?
Virtual Cards Overview
New Payment - Charge a Credit Card
Manually add a Virtual Card
Can I update the Virtual Card amount?
Booking.com Smart Flex Reservations
What are open charges
See more
Email Templates
Viewing and editing my email templates
Additional email notifications
Policies
Policies: what are they and how do they work?
How do I set up a new policy?
Pay by Link policy
How do I define terms for my Pay by Link policies
Can I send reminder emails for my payment links?
See more
Smart Payment Terminals
USER GUIDE FOR S1F2 TERMINALS
USER GUIDE FOR V210 TERMINALS
Restarting my terminal to solve issues
Adyen Payment Platform
How to check my Adyen account
How do I look up a payment in Adyen?
Adyen Pay Outs
How do I check my Pay Outs?
What is the Deposit Correction on my statement?
SmartHOTEL Invoices
Adyen Refusal reasons
What does 05: do not honor mean?
Understanding and defending disputes in Adyen
Disputes handling Adyen
How to set up Klarna Pay Now with Adyen
See more
Invoices
SmartPayments Invoices
Reports
Video: Reports in the Online Payment Studio (OPS)
