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Channel Manager Reservations
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SmartIBE
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Reservations
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Your SmartHOTEL account
User Account
Channel Manager Rates, Availability and Restrictions
General information
Managing your Rates & Availability
Your room & rate categories
Checking your Log history
All about Bed Type Management
Channel Manager Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
SmartHOTEL Dictionary
Hotel Website
CMS SmartHOTEL editor (NEW)
CMS hotelsitemanager.com (websites live before September 2024 via Hoteliers.com)
FAQ
Tips
Hosting Domain Hotel Website
Email Setup
Hoteliers.com Support Centre
Frequently asked questions
Booking module
Corporate Module
Siteminder Channel Manager
GDS
Frequently asked question
General information
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Back to home
SmartHOTEL Helpguide
Channel Manager Reservations
Smart Payments
Frequently asked question
Latest releases
Log In
Dashboard
Payments
Virtual Cards
Email Templates
Policies
Smart Payment Terminals
Adyen Payment Platform
Invoices
Reports
SmartIBE
Latest Releases
Frequently asked questions
IBE setup
IBE Rooms, Rates & Packages
IBE Promotions and Corporate Rates
Reservations
Email templates
Availability
Smart Payments for IBE
Your SmartHOTEL account
User Account
Channel Manager Rates, Availability and Restrictions
General information
Managing your Rates & Availability
Your room & rate categories
Checking your Log history
All about Bed Type Management
Channel Manager Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
SmartHOTEL Dictionary
Hotel Website
CMS SmartHOTEL editor (NEW)
CMS hotelsitemanager.com (websites live before September 2024 via Hoteliers.com)
FAQ
Tips
Hosting Domain Hotel Website
Email Setup
Hoteliers.com Support Centre
Frequently asked questions
Booking module
Corporate Module
Siteminder Channel Manager
GDS
Frequently asked question
General information
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Channel Manager Reservations
Managing your reservations
My reservation is not delivered, can SmartHOTEL assist?
I have a reservation delivery error, what does it mean? (only when connected with OHD/myfidelio)
Why am I seeing different timestamps on my bookings?
Why am I receiving (no) reservations by email from Booking.com?
Where can I find an overview of my reservations?
Why are reservation details showing as A****** B******?
I can't find the reservations I received prior to going live with the channel manager
Where can I print a reservation?
What is a reservation global comment?
See more
Retrieving Credit Card details
How can I retrieve Credit Card details from a reservation?
I didn't receive a verification code from the Vault
Can I easily save the Credit Card details?
Can SmartHOTEL recover lost credit card details?
Until when can I check the credit card details?
I am unable to see the Credit Card details on the reservation
See more
Handling changes & cancellations
Can I cancel a reservation in the Extranet?
I received a reservation with no Guest data or saying ''The original booking could not be found'', why is this?
Can I make changes to a reservation in the Extranet?
What happens to my inventory when a room is cancelled?
Dealing with incorrect reservations & no-shows
What should I do if I have an overbooking
What should I do if I have an incorrect reservation?
How do I resubmit failed reservations?
Booking.com: Invalid Credit Cards & No Shows
