1. SmartHOTEL Helpguide
  2. Your Reservations
  3. Dealing with incorrect reservations & no-shows

What should I do if I have an incorrect reservation?

It can happen that a reservation is made when it actually shouldn't have been made that way. For example the reservation is made for an incorrect price or for less nights than the minlos restriction allows.

We are sorry to hear you have an incorrect reservation.

First of all we advise you to check the logs yourself to see what data (prices or restriction) were loaded for the booked room / rate combination at the moment the booking was made.  More information on how to check the logs can be found at: https://helpguide.smarthotel.nl/how-can-i-check-the-logs-myself 

 

In case you require assistance from SmartHOTEL in investigating the incorrect reservation please fill in the following form: https://content.smarthotel.nl/servicehub/incres