SmartHOTEL Helpguide
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Hoteliers.com Support Centre
Smart Payments
Frequently asked question
Latest releases
Log In
Dashboard
Payments
Virtual Cards
Email Templates
Policies
Smart Payment Terminals
Adyen Payment Platform
Invoices
Reports
SmartIBE
Latest Releases
Frequently asked questions
IBE setup
IBE Rooms, Rates & Packages
IBE Promotions and Corporate Rates
Reservations
Email templates
Availability
Smart Payments for IBE
Your SmartHOTEL account
User Account
Channel Manager Rates, Availability and Restrictions
General information
Managing your Rates & Availability
Your room & rate categories
Checking your Log history
All about Bed Type Management
Channel Manager Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
SmartHOTEL Dictionary
Hotel Website
CMS SmartHOTEL editor (NEW)
CMS hotelsitemanager.com (websites live before September 2024 via Hoteliers.com)
FAQ
Tips
Hosting Domain Hotel Website
Email Setup
Hoteliers.com Support Centre
Frequently asked questions
Booking module
Corporate Module
Siteminder Channel Manager
GDS
Frequently asked question
General information
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Back to home
SmartHOTEL Helpguide
Hoteliers.com Support Centre
Smart Payments
Frequently asked question
Latest releases
Log In
Dashboard
Payments
Virtual Cards
Email Templates
Policies
Smart Payment Terminals
Adyen Payment Platform
Invoices
Reports
SmartIBE
Latest Releases
Frequently asked questions
IBE setup
IBE Rooms, Rates & Packages
IBE Promotions and Corporate Rates
Reservations
Email templates
Availability
Smart Payments for IBE
Your SmartHOTEL account
User Account
Channel Manager Rates, Availability and Restrictions
General information
Managing your Rates & Availability
Your room & rate categories
Checking your Log history
All about Bed Type Management
Channel Manager Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
SmartHOTEL Dictionary
Hotel Website
CMS SmartHOTEL editor (NEW)
CMS hotelsitemanager.com (websites live before September 2024 via Hoteliers.com)
FAQ
Tips
Hosting Domain Hotel Website
Email Setup
Hoteliers.com Support Centre
Frequently asked questions
Booking module
Corporate Module
Siteminder Channel Manager
GDS
Frequently asked question
General information
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Hoteliers.com Support Centre
Frequently asked questions
Add a new package in your Hoteliers.com booking engine
Adding a New Room Type in the Hoteliers.com Booking Engine
Managing Extra Bed Rates in Hoteliers.com Dashboard
Creating and Managing Packages in the Hoteliers.com Booking Engine
Booking module
Add photo to a room type in your booking engine
Add photo to a package in your booking engine
How to Add or Replace Photos for a Room in the Hoteliers.com Booking Engine
Managing Package Photos in the Hoteliers.com Booking Engine
Managing Package Pricing in the Hoteliers.com Dashboard
Creating a Standalone Package in the Hoteliers.com Dashboard
Managing City Tax in Your Hoteliers.com Booking Engine
How to Add or Copy a Room Rate in Hoteliers.com Dashboard
Important: Check the VAT and City Tax for Your Hotel
Bulk Updating Extra Bed Rates in Hoteliers.com
"Manage Bookings" Login Button in the Booking Engine
Secure Credit Card Handling: PCI Compliant Storage for Hoteliers Booking Engine
Cross-Selling Multiple Hotels in the Hoteliers.com Booking Engine
How to Cancel a Reservation via Dashboard.hoteliers.com (Hoteliers Booking Engine)
Guest Data and GDPR Compliance in the Hoteliers.com Dashboard
How to Copy an Existing Rate in Hoteliers.com Dashboard
How to Find Your Hotel ID in Dashboard of Hoteliers.com
See more
Corporate Module
Generate promotional codes for your business and leisure guests
Add a new corporate rate in your booking engine
Managing Promotional Codes in the Hoteliers.com Booking Module
Creating and Managing Protected Rates and Discount Codes in Hoteliers.com Booking Engine
Setting Up Fixed Rates and Discount Codes in Hoteliers.com
Setting Up Corporate Rates and Discount Codes in Hoteliers.com
See more
Siteminder Channel Manager
Connect Your Accommodation to Airbnb via SiteMinder (formerly Hoteliers.com RDX Channel Manager)
Add a New Room Rate and Assign It to a Room Type
Managing Room Types in SiteMinder Channel Manager
Creating a Request-Only Package in the Hoteliers.com Dashboard
Managing Rates, Availability, and Restrictions in SiteMinder Channel Manager
How to Map and Manage Room Rates in SiteMinder Channel Manager
Using the Channel Manager Copy Tool in SiteMinder
How to Change or Reset Your Password for the SiteMinder Channel Manager
Managing Guest Data Visibility in the Hoteliers.com Dashboard and Channel Manager: GDPR Compliance FAQs
See more
