Siteminder Channel Manager
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      3. Siteminder Channel Manager

      Managing Rates, Availability, and Restrictions in SiteMinder Channel Manager

      This article covers the following topics related to managing your rates, availability, and restrictions in the SiteMinder Channel Manager:

      1. Navigation overview
      2. Update inventory grid
      3. Bulk update your rates, availability, and restrictions
      4. Copy rates, availability, and restrictions

      Important Notes:

      If you are connected to a Property Management System (PMS), updates are automatically sent from your PMS to the channel manager. Always check with your PMS provider to understand what updates are being sent. Making manual changes directly in the channel manager for details already managed by your PMS could result in incorrect data.

      1. Navigation Overview

      1. Inventory: Navigate to the Inventory section from the menu to access the inventory grid.
        • The inventory grid allows you to manage rates, availability, and restrictions for your hotel.
        Key features of the grid:
        • Date Picker: Select specific dates for your updates.
        • Room Rate: View all connected channels for each room rate.
        • Restrictions: Select and manage restrictions such as Stop Sell or Min Stay.
        • Filter/Search: Filter room rates by room type, name, or channel, or view availability only.
        • Bulk Update: Apply updates across multiple date ranges.
        • Quick Update: Use the lightning icon to update a value for a specific date range.

      2. Update Inventory Grid

      You can update rates, availability, and restrictions for a specific day using the inventory grid, which shows 14 days by default. For longer periods or multiple date ranges, use the Bulk Update option.

      To update:

      1. Use the Date Picker to select the days you wish to update.
      2. Click on the box for the value (rate, availability, or restriction) you want to change.
      3. Enter the new value. The box will turn green when the update is made.
      4. If you want to apply this change to other dates or room rates, click the Copy button next to the room rate name.
      5. Click Save in the upper right corner to save your changes.

      Note: You can use the Reset button to undo changes before saving. Once saved, you cannot undo changes and will need to manually adjust again.

      Updating Restrictions

      Restrictions such as Stop Sell, Min/Max Stay, CTA (Closed to Arrival), and CTD (Closed to Departure) can be managed through the channel manager if the room rate is mapped to channels.

      • Select a room rate and click the arrow next to the channel to view restrictions.
      • Some channels may not accept certain restrictions, which will be indicated by a “-” symbol.
      • Min/Max Stay restrictions are applied "on arrival" for most channels.
      • For Booking.com, you can choose between “Length of Stay on Arrival” or “Length of Stay Through”.

      To update restrictions:

      1. Select the days via the Date Picker.
      2. Choose the restriction from the dropdown.
      3. Enter the value or tick the box for the restriction.
      4. Click Copy if you want to apply this restriction to multiple dates or room rates.
      5. Click Save to apply the changes.

      3. Bulk Update Your Rates, Availability, and Restrictions

      To apply updates across multiple date ranges:

      1. Click on Inventory and then on Bulk Update in the upper right.
      2. Choose what you want to update (Rates, Availability, or Restrictions).
      3. Enter the new value and select the date range.
        • You can also select specific weekdays and add additional date ranges.
      4. Select the room rates you want to update.
      5. Click Save to apply the update.

      Note:

      • When updating availability, you can only select the room type.
      • When updating rates, you must select the specific room rate.
      • When updating restrictions, select the room rate and channel. If a channel doesn’t accept a restriction, it won’t be selectable.

      4. Copy Rates, Availability, and Restrictions

      This feature allows you to copy values across multiple dates or room rates within the visible 14-day grid.

      To copy:

      1. Click on the cell you wish to edit.

      2. Click Copy and choose one of the following options:

        • Copy Across: Apply the selected rate, availability, or restriction across multiple dates for the same room rate.
        • Apply to Other: Apply the selected value to other room rates or room types vertically across the inventory grid.
        • Copy Row to Other: Apply the selected value across multiple room rates and dates (not applicable for availability).

      3. Click Save to apply the changes.

      Questions?

      If you have any questions about managing your rates, availability, or restrictions in your channel manager, please contact our support team at support@smarthotel.nl. Be sure to mention that your inquiry is regarding the SiteMinder Channel Manager.