SmartHOTEL Helpguide
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SmartIBE
Smart Payments
Frequently asked question
Latest releases
Log In
Dashboard
Payments
Virtual Cards
Email Templates
Policies
Smart Payment Terminals
Adyen Payment Platform
Invoices
Reports
SmartIBE
Latest Releases
Frequently asked questions
IBE setup
IBE Rooms, Rates & Packages
IBE Promotions and Corporate Rates
Reservations
Email templates
Availability
Smart Payments for IBE
Your SmartHOTEL account
User Account
Channel Manager Rates, Availability and Restrictions
General information
Managing your Rates & Availability
Your room & rate categories
Checking your Log history
All about Bed Type Management
Channel Manager Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
SmartHOTEL Dictionary
Hotel Website
CMS SmartHOTEL editor (NEW)
CMS hotelsitemanager.com (websites live before September 2024 via Hoteliers.com)
FAQ
Tips
Hosting Domain Hotel Website
Email Setup
Hoteliers.com Support Centre
Frequently asked questions
Booking module
Corporate Module
Siteminder Channel Manager
GDS
Frequently asked question
General information
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
Back to home
SmartHOTEL Helpguide
SmartIBE
Smart Payments
Frequently asked question
Latest releases
Log In
Dashboard
Payments
Virtual Cards
Email Templates
Policies
Smart Payment Terminals
Adyen Payment Platform
Invoices
Reports
SmartIBE
Latest Releases
Frequently asked questions
IBE setup
IBE Rooms, Rates & Packages
IBE Promotions and Corporate Rates
Reservations
Email templates
Availability
Smart Payments for IBE
Your SmartHOTEL account
User Account
Channel Manager Rates, Availability and Restrictions
General information
Managing your Rates & Availability
Your room & rate categories
Checking your Log history
All about Bed Type Management
Channel Manager Reservations
Managing your reservations
Retrieving Credit Card details
Handling changes & cancellations
Dealing with incorrect reservations & no-shows
Your Connections
About your Online Distribution Mix
Connectivity Partners & Integrations
SmartHOTEL Dictionary
Hotel Website
CMS SmartHOTEL editor (NEW)
CMS hotelsitemanager.com (websites live before September 2024 via Hoteliers.com)
FAQ
Tips
Hosting Domain Hotel Website
Email Setup
Hoteliers.com Support Centre
Frequently asked questions
Booking module
Corporate Module
Siteminder Channel Manager
GDS
Frequently asked question
General information
Contacting Us
Emergency line
Contact SmartHOTEL
Outage communication
SmartIBE
Latest Releases
SmartIBE - What's new
Frequently asked questions
How do I log onto my SmartIBE Hotel portal?
How do I add a new rate in the IBE
IBE setup
How can I connect SmartIBE to my website?
Add a date-picker Widget to your website
Can I add Google Tag Manager to SmartIBE?
Google Analytics / Google Tag Manager for SmartIBE
Accessing the IBE setup
Viewing my IBE from the studio
Multi-property landing page
Customising the SmartIBE "Book" page
How do I update my logo
Customising the "look and feel" of SmartIBE
See more
IBE Rooms, Rates & Packages
How do I request a new rate for the SmartIBE?
Updating your rate information
Updating your room descriptions
Adding Room Images
Highlight different room categories
How do I display my packages?
Adding Package Images
Updating your Add-ons
Adding Add on images
Can guests book a Restaurant Reservation?
See more
IBE Promotions and Corporate Rates
How do I add a promotion
Can I offer Corporate rates?
Reservations
Can I see my reservations
Why do my reservations show as Request
How do you cancel a SmartIBE reservation?
How does SmartIBE handle child pricing?
Can I add a cut-off time for same day reservations?
How do I see my reservations made on promotion codes?
Can I resend the reservation confirmation email?
Retrieve Credit Card details from the new IBE
See more
Email templates
Viewing and Editing my Confirmations
Availability
The Availability Grid
Smart Payments for IBE
How does Smart Payments work for SmartIBE?
What payment options do I have?
