Policies
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      1. SmartHOTEL Helpguide
      2. Smart Payments
      3. Policies

      Policies: what are they and how do they work?

      All payment automation is defined by the policies that have been set up. This gives you full authority and flexibility about how, when, and where to charge your guests’ bookings.

      Policies can be set on different levels, as well as a combination of the levels

      • Source (OTA, PMS, CRS, IBE)
      • Rates (Connect rates, Manual rates)
      • IATA (per booking site)

      Here are some examples of the policies you might consider

      • Virtual Credit Card
        • Virtual cards will be automatically charged on the effective date
      • Credit Card Authorization
        • The card details are sent to the Payment Provider to be checked for required funds without taking any charge
      • Full Pre-payment
        • Take the full charge of the stay at the time of the booking
      • Partial Pre-Payment
        • Take only a partial percentage of the stay at the time of booking
      • Staggered Payment
        • Take only a partial percentage of the stay at the time of booking and then an additional payment at a later stage
      • Days before arrival
        • Take payment on specified days before arrival