Payments
      Back to home
      1. SmartHOTEL Helpguide
      2. Smart Payments
      3. Payments

      How do Virtual Cards work?

      Whenever a guest books and pays through an OTA such as Booking.com. Expedia.com or Hotelbeds, you might get a virtual credit card (VCC) to process the payment.

      Should you be using Smart Payments, and have a Virtual Card policy, we will process the VCC information to automate the charge on the effective date of the card. Charges are done automatically at 05:00 UTC

      The charge details for the Virtual card are taken from the original booking made by the OTA. 

      Modifications with a change in total amount will not automatically update the charge

      Should a reservation be cancelled, the charge request will also be cancelled

      VCC's are currently only processed for Booking.com & Expedia.  New OTA's will be added soon.