Virtual Cards
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      1. Smarthotel Helpguide
      2. Smart Payments
      3. Virtual Cards

      How do Virtual Cards work?

      When a guest books and pays through an OTA (Online Travel Agency), you may receive a Virtual Credit Card (VCC) to collect the payment.

      Currently, VCCs are only processed for:

      • Booking.com

      • Expedia

      • Hotelbeds

      • Ctrip

        More OTAs will be supported soon.

      If You're Using Smart Payments

      If you have a Virtual Card policy enabled in Smart Payments, we will:

      • Automatically process the VCC on the card’s effective date

      • Charges are processed daily at 06:00 UTC

      • The charge details (amount and currency) are taken from the original booking provided by the OTA

      Things to Keep in Mind

      • If the reservation is modified and the total amount changes, the charge won’t automatically update. You’ll need to handle it manually.

      • If the reservation is cancelled, the charge request is also cancelled.