If a reservation has been processed into Connect (from either SmartIBE or the Smart Channel Manager) we can charge the credit card on file if available.
This is only available for reservations received in Connect within the last 7 days and will only work if that reservation is not cancelled.
This feature works similar to Adding a Virtual Card but allows the system to autofill data from an existing reservation.
Simply add in the Reservation ID and click New Payment
The Reservation ID is either the channel manager Booking number or the PMS reservation number
Once you have filled in all the necessary fields, the system will gather all the relevant information for that reservation, including the current booking status.
From there, you can select "Enable Two Factor Authentication" to retrieve the credit card details.
The Credit card details will now be shown and you have the option to update the Balance if needed. You then select "Charge Now" and clock Send.
You must have the associated policies to process payments this way (Virtual Card or Manual Payment)
Charging the card: If you are attempting to charge a guest card and not a virtual card, the card holders issuing bank may require additional 2-factor authentication. This might result in a refusal on the charge.
If this is the case then you cannot charge the credit card this way and will need to send the guest a payment link if you have the functionality enabled.