Smart Payment Terminals
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      3. Smart Payment Terminals

      Restarting my terminal to solve issues

      Castles S1F2 Mobile Order and Payment Terminal

      Should you have an issue with your terminal then please try the following steps;

      1. Restart terminal
      2. Still issues? Take out the battery for 30 seconds
      3. Still issues? Do a hardware test on the terminal

       

       

      Terminal Replacement Program

      If your terminals are covered in the Terminal Replacement Program (TRS), we can order a new terminal for you if the fault is covered by the TRS. 

      To request a replacement terminal, please send an email to support@smarthotel.nl with the following information:

      • A photo of the terminal serial number.

        The serial number can be found at the back of the terminal next to the barcode. 

      • If the terminal can still be turned on:
        • A photo of the hardware test results
        • A short video of what goes wrong when you try to make a payment.

       

      If none of your terminals work, please check Emergency payments: I cannot make a payment on my payment terminal