If you're looking to receive payments through American Express (Amex), it's important to make sure that you have this Payment Method added to your Merchant Account.
American Express (Amex) isn’t automatically included when you set up your merchant account because it’s considered a special payment method. To get started with Amex, you’ll need to establish your own contract with them. While payments are processed through Adyen, the settlement occurs directly between Amex and your company.
To get Amex connected to your merchant account, simply reach out to our Support Team with your Merchant ID (MID). This 9-digit number can be found on your Amex invoice, or you can ask your Amex contact for the correct MID. We're here to help you through the process!
Ensure you are providing the correct MID's. Amex usually has different MID's for online payments versus in person payments through payment terminals.
If you do not have a contract with American Express yet, you can register as a merchant via this links: Amex UK / Amex NL.
When setting up your MID with AMEX please ensure that the correct Merchant Category Code is being used. You will need 7011 which relates to LODGING, HOTELS, MOTELS, RESORTS
Through your Amex application, Amex might ask you for a Terminal ID. The Terminal ID for all AMEX payment methods is standard across Adyen's platform. For all the Terminal ID's, it would be: 99999998.
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If you do not have the AMEX payment method set up, you may see the following Aquirer Response