How to read and understand the SmartPayments invoices?
Navigating the complexities of invoices can be challenging, especially when they come from various suppliers with different formats and terminologies. This guide aims to clarify how to interpret the invoice you receive from SmartHOTEL for transactional revenue.
Every month, SmartHOTEL sends you an email to your invoicing address containing two key documents:
1. The invoice
2. The statement belonging to the invoice
Official Invoice: This document details:
Your information and SmartHOTEL's details.
1. Processing Fees conform statement: Fixed costs per transaction processed through us and Adyen, calculated as a fixed price multiplied by the monthly transaction count.
2. Payment Method Fees: Costs per transaction, varying by card type and including interchange, markup, and bank & card provider costs.
3. Revenue Protect Service: A service fee for risk assessment to minimize fraudulent transactions and payment process friction.
4. Management Service: A fee for externally settled transactions (like American Express), calculated as a percentage of the total external turnover.
Please note: The amount due will be automatically deducted from the next settlement(s) that are due. You are not required to transfer money to us.
The second attachment is a specification of the costs for that month: The Statement.
Here you will find on page 1 the same information as on the invoice, with the addition of the already deducted amount from the settlement and the amount due (which will be deducted from the next settlement(s). This statement does not reflect VAT. 
- Table 1: Actual costs for the month.
- Table 2: Already deducted costs.
The already deducted costs have been settled throughout the month, but as not all costs can be know on forehand, there is still an amount due.
Let us start with the explanation of the columns:
Count: In the columns with count, you can find the number of times that specific fee has been charged.
Description: The service that has been delivered
Turnover: The total monetary value turnover that has been charged with the applicable fee
Rate: The fixed or variable cost per transaction (please note the * or ** as indicated in the statement)
Calculated: The actual costs per fee.
Now we can continue with the line items:
Processing Fees conform statement: Fixed costs per transaction processed through us and Adyen, calculated as a fixed price multiplied by the monthly transaction count.
Payment Method Fees: Costs per transaction, varying by card type and including interchange, markup, and bank & card provider costs.
- Authorisation Scheme fee: For authorisations there will be a charge, as it is a transaction that went trough our systems. There is no payment followed.
- Commission Blend: This line specifies the transactional costs for debit cards
- Interchange Issuing Banks: A fee paid to the issuer for each payment transaction made via a card network. The interchange fee amount is determined by the corresponding card network. A further fee is deducted from the total by Adyen before paying into your merchant account.
- Commission Markup: A fee paid for certain card payments. The fee amount depends on the type of card payment as per your contract.
- Scheme fee: A fee paid to the card scheme for each payment transaction made with the card scheme. The fee amount is determined by the corresponding card scheme.
Management Service: A fee for externally settled transactions (like American Express), calculated as a percentage of the total external turnover.
Revenue Protect Service: A service fee for risk assessment to minimize fraudulent transactions and payment process friction.
This concludes the transactional payment revenue invoicing.
Premium Risk Service
For the Premium Risk Service you will receive a seperate invoice. This Premium Risk Service is a percentage of the total transactional volume that we process. The Premium Risk Service helps to improve your cashflow position as there is no deposit build up with Adyen. By having the Premium Risk Service activated you do not have to worry about a delayed pay out. This service is standard activated in order to help you with your cash position.
We deduct this amount automatically as well and therefore you do not need to transfer any money.
