With cross-selling functionality, you can guide guests to partner hotels when your hotel has no availability. This allows you to offer an alternative and retain potential bookings within your network of partner hotels.
How to Activate Cross-Selling
To activate cross-selling and display partner hotels when there is no availability at your property, follow these steps:
- Log in to dashboard.hoteliers.com.
- Navigate to Settings > Booking Engine.
- Click on Whitelabel+ Settings located on the left side of the screen.
- Scroll down to Cross Sell Hotels (comma separated).
- Enter the Hotel ID numbers of your partner hotels, separated by commas. These hotels will be shown when your hotel is fully booked.
- If you don’t know the Hotel ID number of a partner hotel, go to Content Management > Hotel Main Info. You can find the Hotel ID at the top of the page.
Benefits of Cross-Selling
Cross-selling allows you to:
- Retain guests who are searching for a room but find no availability at your hotel.
- Help guests easily find accommodation at trusted partner hotels within your network.
- Improve guest satisfaction by offering alternative options directly within your booking engine.
Questions?
If you have any questions about activating cross-selling or finding the Hotel ID numbers for your partner hotels, please contact our support team by emailing support@smarthotel.nl.