This guide explains how to set and manage extra bed and child rates in the Hoteliers.com extranet, along with answers to common questions regarding extra bed availability, rate setting, and display in the booking engine.
Where Can I Manage Extra Bed Rates?
You can manage extra bed rates through the Hoteliers.com dashboard. Follow these steps:
- Log in to dashboard.hoteliers.com.
- Navigate to Content Management.
- Use the Bulk Update tool to update extra bed rates for all rooms or packages at once.
- You can also set the extra bed rates individually for specific room types or packages after performing the bulk update.
Which Extra Bed Rates to Set for Rates Including Breakfast or Package Rates?
When setting up extra bed rates for rooms that include breakfast or for package rates with additional inclusions, it’s important to ensure that the price of breakfast or other extras is included in the extra bed rate. This ensures accurate pricing for guests when booking these types of rooms.
What If Extra Beds Are Not Offered at the Hotel?
If your hotel does not offer extra beds or 3-person rooms, these options will not be included in the search results. When a guest clicks the "Book" button, rooms that don’t allow extra beds will not appear in the pop-up, simplifying the booking process.
Why Do the Search Results Look Different?
The search results are now filtered to better match the guest’s search criteria. Relevant room types that fit the guest's query will appear at the top, while "Rooms which do not match your search" and "Not available rooms" are displayed below. This helps to improve conversion by ensuring the most suitable rooms are prioritized in the search results.
Where Did the Search Button Go?
The search button has been removed to streamline the booking process. Now, guests select their arrival date, which will automatically open the departure date. Once the departure date is selected, search results are displayed automatically. This feature also works when guests interact with other fields, making the process more intuitive.
What Is the Maximum Number of Extra Beds That Can Be Booked?
The maximum number of extra beds that can fit in a room is set in the extranet. For example, if a room allows up to 2 baby beds or 2 child beds, a guest can book either:
- 1 baby bed + 1 child bed (total: 2 beds), but not 2 baby beds + 1 child bed (total: 3 beds).
This ensures that the system only allows bookings that match the room’s capacity.
Can I See in Which Room the Extra Bed Should Be Placed in My PMS or Channel Manager?
Yes, extra beds are specified per room type in the XML data. This helps you identify in which room the extra bed should be placed. Additionally, you can refer to the email confirmation, which also specifies the room where the extra bed is required.
Can I Set a Maximum Number of Extra Beds Per Day?
It is not possible to set specific availability for extra beds. The common solution is to describe in the terms and conditions or rate description that extra beds are available upon request and subject to availability. This ensures clarity for guests when booking.
Questions?
If you have any questions about managing extra bed rates or setting up room types, please contact our support team by emailing support@smarthotel.nl. Be sure to mention that your inquiry is regarding extra bed rates in the Hoteliers.com extranet.