1. How long is the guest's name visible in the Channel Manager?
The guest’s name is stored in the reservation for up to 180 days after the guest’s departure. After 180 days, the guest's name is replaced by "****" for privacy reasons in line with GDPR regulations.
2. What happens after 180 days in the Channel Manager?
Once 180 days have passed after the guest’s departure, the guest’s name will automatically be replaced with "****" in the RDX Channel Manager.
3. How long are the guest's name and personal data stored in the Hoteliers.com dashboard?
The guest's name and personal data are stored for a maximum of 24 months in the Hoteliers.com Dashboard. After 24 months, this data is replaced by "GDPR" to comply with privacy laws.
4. Why can I no longer see the guest's name in the reservation system?
If you see "****" instead of the guest's name, it means the 180-day visibility period has passed for that reservation in the Channel Manager. This is part of the GDPR compliance process.
5. Why is the guest’s data replaced by "GDPR" in the Hoteliers.com dashboard?
After 24 months, guest names and personal data are replaced by "GDPR" in the Hoteliers.com Dashboard to comply with privacy regulations and ensure personal data is not stored longer than legally required.
6. How can I find reservations in the Channel Manager if the guest’s name is hidden?
You can still look up reservations by reservation number or other details even if the guest’s name is hidden after the 180-day period in the Channel Manager.
7. What should I do if I need guest data after the 24-month period?
After the 24-month storage period, personal guest data will no longer be available. To ensure you have the necessary information, consider downloading relevant guest information within this period, if permitted by law.
8. How is guest privacy protected in the Hoteliers.com systems?
Hoteliers.com ensures that guest privacy is protected by following GDPR regulations. This includes anonymizing guest data after specific timeframes (180 days for names and 24 months for personal data).
9. Does this data retention policy apply to all reservations made through Hoteliers.com?
Yes, this policy applies to all bookings made through the Hoteliers.com Booking Engine and Marketing Platform to ensure compliance with GDPR and other privacy laws.