Frequently asked question
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      1. SmartHOTEL Helpguide
      2. GDS
      3. Frequently asked question

      What to do with an invalid credit card made via GDS?

      Invalid credit card
      If a credit card is invalid:

      • Please contact Support directly
      • We will then get in touch with the travel agency or the web portal to get a new credit card number within a certain deadline (24 or 48 hours depending on the check-in date)
      • This deadline will be communicated to you by email
      • If no new card number is provided within the given deadline you are not obliged to hold the room any longer and you can sell it to other customers
         

      Invalid credit card during the weekend
      In case a reservation is done during weekends (Saturday & Sunday) with an invalid credit card, and the check-in date is on the following day, we ask you to try to contact the agency/customer directly using the contact information provided in the reservation.