1. SmartHOTEL Helpguide
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What are ''Restrictions''?

''Best is to adjust the restrictions'' is a sentence you probably hear the support team say quite often. But every time you hear the word ''restriction'' you have no clue what is happening. Let us explain it to you!

Synonyms for the word Restriction: booking rules

Restrictions is an umbrella term for several types of booking rules. Below is an overview of the types of restrictions: 

  • Open/close restriction: there is still availability, but you don't want a guest to book a certain rate. You can use the close restriction for this, to close (or open) the rate. 
  • Minimum/Maximum Stay restriction: with this restriction you can say for example that a guest has to book for a minimum of 2 days. You can also set a rule that says that the guest can't stay longer than 7 days in a row. 
  • Closed to arrival restriction: this one simply says that a guest cannot arrive on a certain date. This can be handy if, for example, you know there is no housekeeping that day.
  • Closed to departure restriction: the guest cannot depart on a certain date with this restriction. For example: you want the guest to arrive on Friday, and leave on Sunday (minimum stay of 2) and you don't want it to be possible to leave on Saturday already.