You incorrectly saved the credit card details or you were too late to check them. Now you don't have access to them anymore. Is the SmartHOTEL team able to help recover the lost credit card details?
No, the SmartHOTEL team cannot help you with recovering lost credit card details. When they are deleted, the details are gone forever.
We have to delete the data for the safety of your guests, because we want to guarantee their privacy. Next to that, we are obligated to follow the PCI regulations.