1. SmartHOTEL Helpguide
  2. SmartHOTEL Dictionary

What are ''errors''?

''We see errors for this OTA'' is a sentence you probably hear the support team sometimes. But what exactly do we mean with this?

Synonyms for the word Error: a mistake, technical issue, a failure.

There are all kind of errors. For example an error shows up when you try to login, or when you try to hit the save button. These errors are pretty straight forward and not too vague. 

However, when someone of the support team says ''we do see errors for this booking site'', it means that we were not able to sent an update (restriction, availability, rates) to the booking site. This can be a temporary time out and therefore SmartHOTEL cannot reach the OTA. It can also be that the room/rate setup on OTA side does match the one on SmartHOTEL. Then something in the setup needs to be changed. 

An error can also occur when forwarding a reservation to the PMS. We can help you to find out why this is happening. In case you have the OHDCS system, we do recommend checking the following article first: I have a reservation delivery error, what does it mean? (myfidelio)

The support team will always do their best to solve the error and if they need help from your side, they will try to explain the situation as clearly as possible for you.