Checking your Log history
      Back to home
      1. SmartHOTEL Helpguide
      2. Channel Manager Rates, Availability and Restrictions
      3. Checking your Log history

      What are logs?

      Checking the history of your rates, restrictions and inventory can be done in the logs menu. But what are logs?

      A log is data where you can check what happened with the availability, rates and restrictions for a room and/or rate type. You can, for example, check who changed a rate or how it is possible that you had an overbooking.

       

      There are three kinds of logs changes that you can find in the overview:

      1. Changes from PMS to Channel Manager (source: a long number and/or letter code)
      2. Changes directly made in the Channel Manager by a specific user (source: EXT + username)
      3. Inventory changes from the OTAs, where they have made reservations, and this has resulted in a change of available rooms (source: name of the OTA)

       

      In logs, you can see…

      1. The latest changes in your inventory (rates, availability and restrictions)
      2. If the messages/changes are successfully sent to the OTAs

       

      You might also like this article: How can I check the logs myself?