How can I manually adjust restrictions

There are multiple restrictions in our extranet you can change. Are you not sure how to do this? Please check our video for a more detailed explanation.

HubSpot Video

There are multiple restriction options in our extranet:

  • Minimum stay (how many nights does the guest has to stay at least?)
  • Maximum stay (how many nigths maximum can the guest stay?)
  • No arrival (the guest is not allowed to arrive on a specific date)
  • No departure (the guest is not allowed to depart on a particular date)
  • Open/Close (close a rate and make sure a particular rate is not available, even if you still have rooms available)

Manually changing restrictions

  1. Log in at the SmartHOTEL extranet
  2. Go to ''Rates & Availability'' in the left-hand menu
  3. Click on the date you want to change the restriction for
  4. Adjust (when needed) the date range. Ensure you already selected the correct from date and only need to change the end date in the pop up screen. 
  5. Adjust (when required) the days of the week selection
  6. Adjust the restrictions as wished
  7. Click on the Save button

Three ways to use the close restriction functionality

  • Option 1: Close a single room / rate combination. Can be done for a longer period at once:
    Click on the rate - the pop up shows - click on the ''close'' tick-box
  • Option 2: Close all room/rate combinations for a specific day:
    Click on the open/close doors on top of the page, below the date indication. Don't forget to save!
  • Option 3: Close all rate types under a specific room at a specific day
    Click on the ''room options'' tick-box -. The door icons will show for each day and each room type - select the ones you want to close - click on the save button.

NOTE: It is not recommended to make multiple changes on the pop-up screen (rates, restrictions and inventory)  Only change one type at a time.


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